Shipping and Return Policies

$19.00 Flat Rate Fed Ex Shipping and Handling

We exclusively use Fed Ex Home Delivery. No PO Boxes for delivery.  If you need another delivery method, please call us for other options.  Due to the glass/fragile and heavy nature of our business, our online orders require multiple boxes and excess cushion wrap for each order.  If your order arrives damaged, please call and notify us as soon as possible so we can resolve the issue.

*Due to a large volume of online orders, we do not guarantee December 25th Delivery!*

Order Early!!

We Exclusively Ship Fed Ex to Street Addresses Only- Fed Ex Does Not Ship to PO Boxes. 

Please call and order over the phone if you need an alternative shipping method at 817-329-3081.  

What happens if I entered the wrong shipping address? 

We ship exclusively Fed Ex and they do charge us for any changes after the shipment has started its way to recipient. If you made a mistake and your shipment has not gone out, please call the store immediately to make the address change, or if it is an online order, cancel the order and make a new one with the correct address.  If your shipment has already gone out for delivery with a tracking number, you will be responsible for the additional charges before we will make the changes to the shipment or you can cancel your order by letting us know.  Store number: 817-329-3081

For Curbside Pickup, order online and check "IN STORE PICKUP" Just call the store when you arrive, we will bring it out to your car.

Once your tracking number is received by you via customer provided email or text, if you want to check the status of your delivery, go to shipping providers website to check the status (Do not call the store, we only see what you can see)  *Please notify Fed Ex within 1 day if you have not received your package and it shows delivered.  Delays in reporting shipments not received or suspected stolen make tracking the package much more difficult*

If your package is showing it was delivered but you cannot find the package, start with these steps:

1) If you suspect it was stolen, file a police report immediately.  Ask your neighbors if they received your shipment by accident or they saw it and are holding it for you.

2) Call your credit card company you used for purchases and see if they offer reimbursement for stolen or missing packages on the credit card you used for purchase (this is usually the fastest and easiest method)

3) Call shipping provider company (FedEx) with your tracking number and file a claim

4) Last option if all above have failed, email us with your name, package date of shipment/order number to grapevineoliveoil@gmail.com, and we will try to locate your package and file a claim with shipping company.  We cannot guarantee the shipping company will reimburse your package.  All claims are on case by case basis.  We do the best we can to reach a positive outcome for both parties.  Once your package leaves our facility, if it shows it was delivered, we are at the mercy of shipping companies discretion and outcome.

Returns

Due to the food nature of our business, all food items are final sale.  If you have an issue with any food items, they must be returned to the store location in Grapevine.

Any other items including clearance and closeout items are final sale.

*We make no guarantees on December orders will arrive by Christmas. We highly recommend ordering early!*