$16.00 Flat Rate Up to $200.00. Free Shipping $200+
We exclusively use Fed Ex Residential Delivery. No PO Boxes for delivery.
*Due to a large volume of online orders, we do not guarantee December 25th Delivery!*
We Exclusively Ship Fed Ex to Street Addresses Only- Fed Ex Does Not Ship to PO Boxes.
Please call and order over the phone if you need an alternative shipping method at 817-329-3081.
For Curbside Pickup, order online and check "IN STORE PICKUP" Just call the store when you arrive, we will bring it out to your car.
Once your tracking number is received by you via customer provided email or text, if you want to check the status of your delivery, go to shipping providers website to check the status (Do not call the store, we only see what you can see) *Please notify Fed Ex within 1 day if you have not received your package and it shows delivered. Delays in reporting shipments not received or suspected stolen make tracking the package much more difficult*
If your package is showing it was delivered but you cannot find the package, start with these steps:
1) If you suspect it was stolen, file a police report immediately. Ask your neighbors if they received your shipment by accident or they saw it and are holding it for you.
2) Call your credit card company you used for purchases and see if they offer reimbursement for stolen or missing packages on the credit card you used for purchase (this is usually the fastest and easiest method)
3) Call shipping provider company (FedEx) with your tracking number and file a claim
4) Last option if all above have failed, email us with your name, package date of shipment/order number to firstname.lastname@example.org, and we will try to locate your package and file a claim with shipping company. We cannot guarantee the shipping company will reimburse your package. All claims are on case by case basis. We do the best we can to reach a positive outcome for both parties. Once your package leaves our facility, if it shows it was delivered, we are at the mercy of shipping companies discretion and outcome.
Due to the food nature of our business, all food items are final sale. If you have an issue with any food items, they must be returned to the store location in Grapevine.
Any other items including clearance and closeout items are final sale.
*We make no guarantees on December orders will arrive by Christmas. We highly recommend ordering early!*