Shipping Policies

Information On How We Ship

Free Shipping Over $65.00-This Includes Required Signature for Delivery Due To High Volume of Porch Thefts.

We Exclusively Ship Fed Ex to Street Addresses Only.

Fed Ex Does Not Ship to PO Boxes. Please call and order over the phone if you need an alternative shipping method at 817-329-3081.


Once your tracking number is received by you via customer provided email or text, if you want to check the status of your delivery, go to shipping providers website to check the status (Do not call the store, we only see what you can see)


If your package is showing it was delivered (orders under $65 that did not purchase optional signature delivery) but you cannot find the package, start with these steps:


1) If you suspect it was stolen, file a police report immediately.

2) Call your credit card company you used for purchases and see if they offer reimbursement for stolen or missing packages on the credit card you used for purchase (this is usually the fastest and easiest method)

3) If above method doesn't work, call shipping provider company (FedEx, etc) with tracking number and file a claim

4) Last option if all above have failed, email us with your name, package date of shipment/order number to grapevineoliveoil@gmail.com, and we will try to locate your package and file a claim with shipping company.  We cannot guarantee the shipping company will reimburse your package.  All claims are on case by case basis.  We do the best we can to reach a positive outcome for both parties.  Once your package leaves our facility, if it shows it was delivered, we are at the mercy of shipping companies discretion and outcome.



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